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Returns

If you’re looking to return or exchange a product because it has been damaged in transit or our product is faulty, we're here to help!

Please note we do not provide refunds if you have changed your mind about your purchase.

To initiate a return or exchange, please complete the following steps:

  1. Take a photo of the damaged chocolates you received.
  2. Fill out the form below or email us your order number, a short description, and a photo of the damaged chocolates to sayhello@bom.co.nz.
  3. We will contact you as soon as possible with the appropriate solution.